Management and operationsCustomer support specialist

Invoices for support work, paid through a US company

As a customer support specialist outside the United States, you can invoice an American client through PANORAMA payments. The platform issues the invoice from a US company, so your client pays domestically by ACH or wire in dollars. After the client pays, PANORAMA deducts one platform fee and pays you in your own country, by bank transfer, Wise, or other methods depending on where you live.

Invoices for support work, paid through a US company

What this looks like for you

You answer tickets, maintain a help centre, cover a time zone. Your client pays for a block of hours every month. PANORAMA payments turns that block into an invoice from a US company, so your client pays domestically with no friction. You receive the amount minus one platform fee in your own bank account, via Wise, or in digital assets. There is no subscription and nothing is charged until the client pays. You stay responsible for your own taxes, as always.

What your client receives

From
A US company, W-9 on request
Bill to
Your client, a company or a person
01Customer support block, tickets answered and help centre maintained

An example line, not a real invoice. Your own wording, amounts and currency go on the document itself.

How support work is bought and delivered

As a customer support specialist, you sell answered tickets against a response target. You maintain a help centre, handle escalations, and cover a time zone. US SaaS companies, ecommerce brands, and outsourcing companies buy this work.

The work is normally billed as tracked hours invoiced weekly or monthly, or as the same amount every month for continuing work. That monthly block of hours is regular, predictable, and modest, so the invoice process has to be light for both sides.

You already do the work. The question of how to get paid should not add friction.

Why the invoice needs to be effortless

Your client's accounts payable team is set up to pay US vendors. They expect a W-9, they pay in dollars, and they use ACH or wire. Anything else can require extra approvals or incur fees. For a monthly support invoice, that is more friction than the amount justifies.

For you, getting a US bank account can be difficult, and other payment processors often charge subscription fees or take a percentage. When your invoice is regular and modest, those costs eat into your margin. The payment process should not be the hardest part of the engagement.

How PANORAMA payments makes it effortless

PANORAMA payments acts as a merchant of record for your support work. You register, verify your identity, and describe the client and the work. The platform issues invoices from a US company, so your client pays by ACH or wire in dollars, and a W-9 is available on request.

Your client does not have to be in the US. Payment is accepted from clients in any non-sanctioned country, and the invoice can be issued in eleven currencies. After the client pays, PANORAMA deducts one platform fee and pays you in your own country, by bank transfer, SWIFT, SEPA, Wise, or digital assets. No subscription, nothing charged before payment.

After the client pays: getting money to you

The payment to you is made after the client's payment clears. PANORAMA does not hold your money; it transfers it to you minus the platform fee. The method depends on your country: local bank transfer, Wise, or digital assets are common.

You stay responsible for your own taxes. PANORAMA gives no tax advice and is not your employer. Your client relationship does not change; you still deliver the support work and communicate directly with them.

How you get paid

  1. 1
    Register and verify once

    An identity document and a photograph. It is done once, and it has to be finished before the first payout rather than on the day you are waiting for money.

  2. 2
    Describe the client and the work

    Who they are, what was agreed, the amount and the currency. The client and their country are screened before anything is sent, so a payment is not refused after the work is delivered.

  3. 3
    The invoice goes out from a US company

    Your client receives an invoice from a United States supplier, with US banking details and IRS Form W-9 on request. They pay by ACH or wire, domestically.

  4. 4
    You are paid where you live

    One platform fee is deducted and the rest is sent to you by whichever route works in your country: bank transfer, SWIFT, SEPA, Wise, a local account, or dollar-denominated digital assets.

One platform fee of 10% is deducted when you are paid. No subscription, no signup fee, and nothing is charged until your client has paid.

Questions people in this trade ask

Do I need a US bank account to use PANORAMA payments?

No. PANORAMA payments receives the client's payment in the United States and then pays you in your own country. Depending on where you live, you can get paid by local bank transfer, SWIFT, SEPA, Wise, or in dollar-denominated digital assets. You do not need to open any account in the United States.

Will my US client have to change how they pay?

Your client pays exactly as they would any US vendor. The invoice comes from a US company, they can pay by ACH or wire in dollars, and a W-9 is available on request. Their accounts payable process stays entirely domestic. If your client is not in the US, they can pay in one of eleven currencies, but the money is still received by the US company.

What are my tax obligations?

PANORAMA payments is not your employer and does not give tax advice. You stay responsible for your own taxes in your country of residence. The platform only handles the payment mechanics: it receives money from your client and pays you after deducting one platform fee. You should consult a local tax professional about how to report your income.

How much does PANORAMA payments cost?

There is no monthly subscription and nothing is charged before your client pays. When your client pays the invoice, PANORAMA payments deducts one platform fee from the amount and then pays you the remainder. The fee is the same regardless of your invoice amount and is shown to you before you send each invoice.

Can I invoice in a currency other than US dollars?

Yes, the invoice can be issued in eleven currencies, including US dollars, euros, pounds sterling, Canadian dollars, Australian dollars, and Swiss francs. Your client pays in that currency, but the money is received by the US company on behalf of your client. You are then paid in your own country in your local currency or digital assets.

Send your first invoice

Create an account, pass verification and raise an invoice. Nothing is charged until your client pays it.

Get started

You keep the client, the contract and the price. We handle the invoice and the payout.

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PANORAMA payments is a payment service. It is not an employer, not an agency and not a tax adviser, and nothing on this page is tax or legal advice.