
Refund / Dispute Policy
Last updated: September 2026
Payment hold
PANORAMA payments is not an escrow service. After receipt is confirmed, the vendor net amount remains subject to the payment-hold period disclosed on the invoice and in the dashboard. The period may vary by vendor type and is controlled by the platform settings.
Complaints
A customer may submit a complaint from the invoice payment page. A timely complaint pauses automatic release while staff review the invoice, communications and evidence of the underlying services.
Refunds and chargebacks
Refunds are not automatic merely because a complaint was filed. Where a refund, reversal or chargeback is justified or required, the corresponding amount and applicable external costs may be withheld or recovered from the vendor balance to the extent permitted by the agreement and law.
Contact
Send supporting information to support@freelance-payments.com and include the invoice number.